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Terms and Conditions

SHIPPING/STORAGE INFORMATION

Domestic orders are shipped FOB – Shipping Point, and for international orders, the Incoterms is EX Works. Orders can be shipped collect to any account using Federal Express and UPS.  Please be prepared with the account number for collect freight billing. Frozen product shipments within the U.S. are shipped via standard overnight on dry ice and are subject to a dry ice charge.  Sold-in-Storage options are available for most products. Please discuss the details of this with your account representative.

SAMPLING/TESTING

Samples can be provided for testing and evaluation purposes. To sample material please call your J R Scientific, Inc. representative at (877) 666-9868.

WARRANTIES AND DISCLAIMERS

J R Scientific, Inc. warrants that the products sold are for the described purposes only. Any product that does not meet the listed or mutually agreed upon specifications can be returned within 30 days of receipt. The product will be replaced or the purchase price refunded at J R Scientific, Inc.’s option. J R Scientific, Inc. reserves the right to evaluate the efficacy of the product or provide a refund pursuant to this limited warranty if we reasonably believe that the product has been modified due to improper storage, adulteration, or further processing. By acceptance of shipment, the buyer explicitly recognizes and agrees that J R Scientific, Inc. shall not be responsible for lost profits, indirect or consequential damages incurred by the buyer or third party user, and personal injuries resulting from use of the purchased products.

RETURN POLICY

The customer service department is available to assist all customers should any problem arise.  Please inspect all packages upon arrival and notify J R Scientific, Inc. immediately of any damage or discrepancies. Prior to returning any items, please contact customer service at the above numbers to obtain a Return Materials Authorization Number (RMA). Customer Service Representatives will provide clear instructions for proper return of product and replacement/refund. All products must be returned within 5 business days of the RMA issuance. J R Scientific, Inc. may not accept product for return that has been stored improperly by the end user.